1. **Trampoline Policy:** Our team does not move trampolines during lawn mowing service to ensure safety and avoid potential damage to the equipment.

2. **A/C Vent Policy:** Our team avoids going near A/C vents if they cannot see the wires to prevent any accidental damage or interference with the ventilation system.

3. **Extra Charges for Trash Pick Up:** Additional charges may apply for removing trash or debris from the lawn if it exceeds the normal scope of lawn mowing service.

4. **Additional Costs for Special Services:** Services such as weed control, fertilizing, mulching, and cleanout have additional costs unless they are included in the customer's chosen package.

**Discretion Policy:**

In certain situations, we may need to exercise discretion and flexibility regarding scheduling arrangements to accommodate unforeseen circumstances or emergencies. While we strive to adhere to scheduled appointments and commitments, there may be instances where adjustments are necessary for the benefit of our customers and the efficiency of our operations. These situations may include but are not limited to:

1. Inclement Weather: In the event of adverse weather conditions, such as heavy rain, storms, or extreme heat, we may need to reschedule appointments to ensure the safety of our team and the quality of our service.

2. Equipment Maintenance: If essential equipment becomes unavailable due to maintenance or repair issues, we may need to adjust scheduling to accommodate the repair process and ensure uninterrupted service delivery.

3. Staff Availability: Occasionally, unforeseen circumstances may arise that affect the availability of our team members. In such cases, we may need to rearrange appointments to ensure adequate coverage and maintain the quality of service.

4. Customer Emergencies: We understand that emergencies can arise for our customers, requiring immediate attention or flexibility in scheduling. We will make every effort to accommodate such requests whenever possible.

While we strive to minimize disruptions to our scheduled appointments, we appreciate your understanding and cooperation in situations where adjustments are necessary. We remain committed to providing reliable and efficient service to all our customers.

This policy aims to provide a framework for handling scheduling adjustments and unforeseen circumstances while prioritizing customer satisfaction and operational efficiency. Feel free to customize it further to align with your company's specific needs and values. Let me know if you need any further assistance!